Better Facilities

UX and IA ▸ GLL

GLL wanted to update their search dynamics to serve a better experience to their visitors to let them find facilities around where they live or the new ones to be discovered.

Since it was a web app, it was designed responsively and it was also considered that should be ready for further expansions (such as new areas and facilities) may be added in near future. In the end, we made it better!

Where to begin?

The initial question was "how we can create a continuous search function that would let users navigate wasy and quick". Our start point was a global search with simple dropdowns. The target age group was  for almost everyone so we didn't want to introduce something fancy.

A site user might a be first-time visitor or someone who's already familiar with the site and just want to get to the point. So we left a little room for Categories to give them a quick run.


Then what?

In this sample journey, user selects a spesific area and then it takes them to the Area page. Area pages are basically micro sites which are edited by each Area team and it has its own News, Promotions, Community bulletin and other Area spesific events.

Below the focus area on site, we placed the same search with a different visualisation: map and list view. So user can make a new search for another area or can focus on the current area by making micro searches on the map and also can see the list view on facilities in that spesific area.


Contextual Search options

It was obvious that adding a new filter after every step (making search in this instance) would be confusing. User may start the search by selecting an area or facility. Solution was using the same style for filtering and updating search field based on which section the user is on.


What about that map search thing?

Regardless what page the user is on, they always have this search option. It still does the same job what global search does in a bit different style since we combined it with a map view. Plus, there is a list view that all the facilities with filtering option available.

Once a facility selected that current view flips back to show details of selected list item, it is a card style basically. I have a soft spot for card views, they were a good fit for this purpose!


It is all about choices

Following screen shows the journey which user selects a facility first and start the journey from there. It was another CMS controlled page so I designed a simle view for content that they already had in their current system; books!


Journey continues...

On previous screen user makes a search for libraries and now search gets narrowed; a library in spesific area. It is exactly the same result which was covered in previous journey so we almost achieved to create a continuous journey:) 


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